How to order a keepsake
Please visit our "Shop" tab to view all of our available jewelry and keepsake options.
Updated photos will be posted once available.
Please view our "Options" tab to view all available glitter and pigment options.
We have many different options of glitter and/or pigment you can add into your keepsake, with your inclusions. Updated photos will be posted once available. Please remember that these pieces are one-of-a-kind, so while your piece can closely imitate another piece, it will not be exactly the same. That is what makes it special!
How do I package my Inclusions?
You have up to 10 weeks from when you placed your order, to ship us your inclusions. If you need more time please contact us.
Please remember to include your information inside the envelope with your inclusions.
This information will also be included in your confirmation e-mail, once an order has been placed.
All that is required is .75oz-1oz (22ml-30ml). We recommend that you triple bag your milk, in order to avoid any possible leaks in your package. Milk storage bags work best, however Ziploc bags will also work. We accept frozen, expired, refrigerated, or fresh milk. Please do not worry about the temperature of your milk while in transit; the milk is not for consumption, so it does NOT need to stay cold! Once your breast milk arrives, we will begin to preserve it within a few days. If there is any left over milk, it will be preserved and stored here for 1 year, should you wish to order down the road.
Please note - we do NOT work with raw or frozen placenta. The placenta should be sent to us in capsule form. 1 capsule is all that is needed.
Please only send one half of the stump. The umbilical stump should be fully dried/dehydrated. If it isn't fully dehydrated it may reflect on your turn around time. We will have to let it dry out completely before we grind it down to preserve into your keepsake.
About 1 inch in length and 0.5 inch in width is sufficient. Please place the hair in a storage bag of any kind.
About 1/2 teaspoon is enough to create your keepsake. If your piece is large and requires more, I will inform you once your order is accepted. Any leftover ashes will be returned to you with your finished keepsake. You are encouraged to send your ashes in whatever way you feel most comfortable; please just ensure they are not loose in the envelope.
The size of fabric required will depend on the size of your keepsake. If you are unsure you can send more than you think we will need.
About 1/2 - 1 teaspoon will be sufficient. If your piece is larger, it may require more and I will inform you once your order is accepted. If you are unsure, send more than you think we will need. Sand will need to be completely dry to preserve. If you have any questions you are more than welcome to contact us.
How to SHIP to us
The address of where to ship your inclusion is listed in your order confirmation e-mail. We do not post it publicly.
If you are unable to find your email, please contact us with your order information and we can provide it for you.
If you live within Canada
Send your inclusions by letter mail, or tracked mail if you prefer. Please refer to the list above on how to package your inclusion. Inclusions can be sent in any type of envelope, but ideally a bubble mailer is best. Please remember to include your name and return address inside your envelope to ensure your inclusion is preserved correctly. You will need to pay for shipping your inclusions to Deep-Rooted Love. Shipping for the return of your keepsake is covered by Deep-Rooted Love. Once your inclusion has been received we will send an email confirming the arrival.
If you live within the US/elsewhere
Please do not send more than 1oz (30ml) of milk, as customs may flag it and hold it. Unfortunately we do not offer refunds if that happens.
You will need to fill out a customs form. Please mark the package as a gift, value of $1 and contents can be listed as; milk, supplies for jewelry, or anything along those lines. Send it by ground (it does not need to ship by air), and in a mailer that is most cost effective. Ideally a bubble mailer is best. You will need to pay for shipping your inclusions to Deep-Rooted Love. Shipping for the return of your keepsake is covered by Deep-Rooted Love. Once your inclusion has been received we will send an email confirming the arrival.
We ship via Canada Post, and all packages are carefully wrapped and insured. International Buyers are responsible for any and all Customs Charges, Taxes, and additional Postage and Handling Fees. Please check your country's Customs rules and regulations before ordering, as these charges are NOT included in price, should they occur.
We do not have the resources to follow up with every order to ensure it has been successfully delivered. When the order is shipped from our studio, you will receive an email with tracking information. Please check your spam folders in case you do not receive anything. If there is any damage to a keepsake due to shipping, please keep all shipping materials and contact Deep-Rooted Love within 24 hours.
FedEx shipping option
Canada Post continues to have a higher volume of packages, than they normally do at Christmas. Because of Covid-19, they are adhering to strict social distancing rules, resulting in Canada Post being short staffed. There have been cases where orders and supply packages go missing, or have taken over 10 weeks to be delivered. Canada Post is requesting a minimum of 21 business days for your parcel to be delivered. If after 21 business days it has not arrived, we can open a service ticket. It can take approximately five weeks to investigate the lost parcel.
Because of this, Deep-Rooted Love offers an option to have your finished keepsake sent to you through FedEx. This option does cost more, however most packages are delivered within 5 business days. If you did not choose this option at Checkout, and would like to upgrade to FedEx shipping, please email us as soon as you can to upgrade.
Deep-Rooted Love's products are handcrafted one at a time, therefore it is very rare to create identical items. Variations may occur in the manufacturing of handmade products, as well as Breastmilk colour will vary from person to person - resulting in truly one-of-a-kind pieces.
The product images on Deep-Rooted Love's webpage may slightly differ from the product you receive. We do our very best to accurately display the colours of products. Actual colours may vary depending on your monitor.
Sterling silver is an alloy containing metals that react with chemicals found in air and produce tarnish; high moisture levels, exposure to sunlight and contaminants such as salt water increase this reaction. Take steps to protect your sterling findings by keeping them in airtight packages, use tarnish-resistant products that absorb harmful chemicals, and store sterling findings in a cool, dry place. Most tarnish is easily removed by polishing with a mild abrasive or soaking in an anti-tarnish solution.
Please note when choosing plated keepsakes that plating is a thin layer of the colour metal that can tarnish over time (longevity is determined by how often the piece is worn, and how its cared for). This is something we cannot control as we do not manufacture the actual settings. When purchasing a plated setting please be mindful of this risk.
Errors and inaccuracies
We strive to provide accurate and up-to-date information on our website. However, we cannot promise our website is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies, errors in pricing or availability, or omissions, and to change or update information at any time without prior notice. We sincerely apologize for any confusion or inconvenience this may cause.
There are many different methods that DNA Artisans use to create. Our preservation time alone is 4 weeks. That timeframe is solely for the milk to preserve and dry properly, so we can ensure to minimize any possibility of yellowing. Some businesses may offer a quick turn around time, but this may affect the quality of your inclusions and finished product. This type of keepsake requires time, patience, and a mastered technique that cannot be rushed to ensure it is created to last.
We limit the number of orders at a time in order to keep our focus on each piece. Some pieces require extra labour (may require sealant, or may require pouring multiple layers of your inclusion), and we pride ourselves in focusing and pouring love into each piece, as if it were our own.
Once your keepsake is complete, it is put through quality assurance to ensure it will last for years to come. Each keepsake will be photographed before packaged.
How to care for Jewelry or keepsake
All of our breast milk and DNA keepsake pieces are made with a high quality resin. We use an in-depth preservation process when we receive your breastmilk. While we cannot guarantee there won't be any discolouration, we have taken every step to hopefully avoid this from happening. There are a number of different techniques that can be applied, and since this is a relatively new field, there is no concrete information of what does and doesn't work. I began working on test pieces in the beginning of March 2020, and have had great results! We strive to maintain that high level of trust and care we put into our products, and will do everything we can to ensure the quality of your keepsake.
Cleaning your keepsake
Do not under any circumstances submerge the jewelry in any chemicals or cleaners, such as bleach, hydrogen peroxide, paint thinner, rubbing alcohol, etc. We include a cleaning cloth with each order - please use this cloth to keep your piece sparkling.
We recommend that you remove any resin jewelry before taking a bath, shower, or even washing your hands. The pieces ARE water resistant, and some may be water proof (depending on if the process allowed for a top coat), however to ensure the longevity of your keepsake, we recommend you remove it prior to any water exposure.
Please store your piece out of direct sunlight. Prolonged exposure to direct sunlight will eventually cause the resin to discolour and soften.
Avoid using harsh chemicals or cleaning products when wearing your keepsake. This would include (but not limited to) items such as; hair spray, lotion, perfume, hand sanitizer, and nail polish remover.